Drafting AI

Drafting AI is a powerful Chrome extension designed to accelerate your customer service workflows by integrating your email with all your existing, browser-based tools. Our AI-driven solution accelerates ticket handling and response drafting, saving your support team valuable time and resources.

Key Features:

1 Compatibility: Drafting works with your current email and any browser-based tools, ensuring a smooth transition and minimal disruption to your existing processes.

2 AI-Assisted Ticket Handling: When your agents open tickets, Omni pre-fills the necessary tools and drafts tailored responses to the customer, reducing manual effort and increasing efficiency.

3 Human-in-the-Loop Approach: We understand the importance of maintaining human oversight in customer interactions. Drafting prepares response drafts for your agents to review, modify, and approve before sending, ensuring your brand's voice and tone are maintained.

4 Rapid Scenario Addition: Drafting AI's text-based editor allows you to quickly add new internal tools and SOPs, enabling your team to adapt to changing customer needs and requirements with ease.