NXLink

NXLink, a cutting-edge Chrome extension designed to revolutionize communication in customer service environments. Built on advanced CTI (Computer Telephony Integration) technology and utilizing the robust WebRTC framework, NXLink offers a powerful call toolbar that seamlessly integrates with most CRM systems.

This innovative extension enables real-time communication between NXLink and CRM systems, facilitating both inbound and outbound calling directly within your browser. With NXLink, agents can access and retrieve customer data from the CRM during calls, enhancing the efficiency and effectiveness of customer interactions.

Key Features of NXLink:

Seamless CRM Integration: NXLink works effortlessly with a wide range of CRM platforms, ensuring that all customer information is easily accessible, without the need to switch between applications.

Real-Time Communication: Empower your customer service team with the ability to make and receive calls directly from their Chrome browser, thanks to the integrated WebRTC technology.

Enhanced Customer Interaction: Agents can instantly access customer data during calls, providing personalized and informed customer service, leading to improved satisfaction and retention.