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RingCentral Contact Center Voice

RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.

用户数30K当前公开安装规模

评分2.9商店平均评分

评论数13公开评论体量

Manifest 版本V3插件平台版本

7日增长0近 7 天净增用户

7日增长率0%相对周增长速度

视觉预览

RingCentral Contact Center Voice 媒体预览

4 项素材

趋势

用户增长趋势

按已采集快照查看用户数变化。

用户增长趋势

评分趋势

近 7 日评分趋势

展示最近 7 日窗口内已采集的评分快照，辅助判断近期评分是否稳定。

7 日评分变化

起始值

2.92

日/周/月增长表现

同口径展示 1 天、7 天、30 天的绝对增长与增长率。

1日增长暂无数据

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7日增长持平

00%

30日增长暂无数据

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技术摘要

版本、语言与抓取信息

查看发布时间、版本、支持语言、最近更新和抓取时间。

版本2.2.0.2

ManifestV3

大小3.65MiB

语言数1English (United States)

发布时间--

插件简介

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RingCentral Contact Center Voice enables voice calling directly inside the CXone Agent interface using the RingCentral voice platform – no desk phone or separate softphone required.

Key features:

* Make and receive calls in CXone Agent using WebRTC directly in the Chrome browser

* View agent state in real time

* Configure automatic or manual call acceptance

* Simple browser-based setup with seamless integration with RingCentral voice services

评价

最新评论快照

查看最近评论和评分分布。

商店综合星级2.9Chrome 商店给出的聚合评分，包含只有打分但没有同步评论正文的情况

已同步评论均分1.8仅基于下方已同步评论正文计算

有内容评论6已同步的评论正文数量

总评分/评论数13Chrome 商店公开评分/评论计数

商店综合星级：2.9。下方星级分布只统计已同步评论正文；如果某个插件只有公开分数、没有真实评论正文，这里可能为空。

5★

4★

3★

2★

1★

Chris Reyes2025年12月1日

I almost have to uninstall and reinstall this stupid thing every week because it decides to stop working. Absolutely despise this extension.

Gabriel Segovia2024年12月26日

Unreliable. Poor design. Poorly integrated with Salesforce.

Douglas Granville2024年11月8日

Unreliable. Poor design. Poorly integrated with Salesforce.

Anthony Onorato2023年3月7日

It works well, however I am still looking for workarounds to stop automatic gain control. It is overriding my audio settings and I've narrowed it down to this. I also wish we could have a ring volume that is different than call volume.

Megan P2022年3月26日

Works great for it's purpose, however would love the option to adjust the ringing tone or volume level. It can be very loud and alarming and would love to see other sound options, much like the ring central app alows

John DeBoer2020年7月10日

I've had a love/hate relationship with this extension. I'm hoping somebody can prove me wrong and I will gladly be your biggest champion if am. At first, I was disappointed when I noticed that there wasn't really any call control happening in this extension. Sure, you can end a call but, other than that, it appears to be nothing but a status monitor which we don't need because we already have 15 other windows that we need to have in RC's CC. Then, I noticed that there is an option with this extension, on by default, that allows you to accept agent leg connections automatically. No more having to ring yourself before the call goes out. This is huge for an OUTBOUND ONLY call center because it enables folks to make their calls without having to accept the agent leg. The problem, though, is that it also automatically accepts the INBOUND calls too. Essentially, it does the same thing as the auto-answer feature. We already had that. Please fix this! It would be a HUGE improvement if this would work like a normal telephone... you hit one button to initiate the call without having to use auto-answer for inbound calls.