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CXone Agent Noise Cancellation

用户数30K当前公开安装规模

评分5.0商店平均评分

评论数4公开评论体量

Manifest 版本V3插件平台版本

7日增长0近 7 天净增用户

7日增长率0%相对周增长速度

视觉预览

CXone Agent Noise Cancellation 媒体预览

2 项素材

趋势

用户增长趋势

按已采集快照查看用户数变化。

用户增长趋势

评分趋势

近 7 日评分趋势

展示最近 7 日窗口内已采集的评分快照，辅助判断近期评分是否稳定。

7 日评分变化

起始值

5.00

日/周/月增长表现

同口径展示 1 天、7 天、30 天的绝对增长与增长率。

1日增长持平

00%

7日增长持平

00%

30日增长持平

00%

技术摘要

版本、语言与抓取信息

查看发布时间、版本、支持语言、最近更新和抓取时间。

版本1.0.4

ManifestV3

大小13.81MiB

语言数1English (United States)

发布时间--

插件简介

查看插件说明、主要功能和适用场景。

CXone Agent Noise Cancellation offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. The extension delivers AI-powered ambient noise reduction and echo cancellation to both customers and agents for a clear, crisp and focused conversation when enabled across CXone Agent via the feature toggle in tenant management. Voices are instantly isolated and all background noise is removed in real-time from both sides of the call from start to finish.

When the CXone Agent Noise Cancellation extension is installed and enabled and the Noise Cancellation feature toggle across CXone Agent in Tenant Management is enabled and the Noise Cancellation slider will display in CXone Agent. The agent can then adjust the sensitivity using the displayed sliders for eliminating the background noise from the agent and patron side. It is set to 90 for the mic slider (agent side) and 70 for the speaker slider (patron side) by default.

In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path between the agent and patron will not be disrupted.

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