HubSpot CTI Integration

Description:

The HubSpot CTI Integration extension seamlessly connects Amazon Connect with HubSpot, enabling automatic contact management and enhanced customer communication workflows. This integration eliminates manual data entry and ensures your customer interactions are properly documented in your CRM.

Automatic Contact Lookup

When a call connects through Amazon Connect, the extension instantly searches and retrieves the caller's information from HubSpot. This automatic lookup provides your agents with immediate access to the customer's complete history, previous interactions, open tickets, and relevant contact details before they even say hello. This contextual information enables more personalized and efficient customer service.

Call Recording Management

Every call recording captured through Amazon Connect is automatically linked to the corresponding HubSpot contact record. The extension posts the recording URL directly to the contact's activity timeline, making it simple for team members to review past conversations, ensure quality assurance, and maintain compliance with record-keeping requirements. No more manually copying and pasting recording links or losing track of important call documentation.