ExplainMyDecline

ExplainMyDecline is a Chrome extension that integrates with your Stripe Dashboard to turn dry payment decline codes into clear, human-readable explanations with concrete action steps. It provides instant insight into why a payment was declined, whether you can retry it, and what to do next – all right inside Stripe. No more guessing or digging through docs – handle failed payments with confidence and speed.

Features & Benefits:

- Real-Time Explanations: Automatically see a plain-English reason whenever a payment is declined. ExplainMyDecline reads the Stripe error details (including network decline codes) and shows you exactly what happened in an easy-to-understand way.

- Actionable Next Steps: Every decline comes with tailored advice on what to do. Know at a glance if you should retry the charge or not. Get specific steps like verifying card info, using 3D Secure, asking the customer to contact their bank, or offering an alternate payment method.

- Hard vs. Soft Declines: The extension clearly labels Hard declines (“Do not retry” – final) vs Soft declines (“Retry possible”). You’ll never have to wonder if a transaction might succeed on a second attempt or if it’s better to stop – ExplainMyDecline tells you.

- Powered by Knowledge Base: Backed by a comprehensive dictionary of Stripe and bank decline codes, it can even translate generic responses (like “do_not_honor”) into more specific causes. No need to manually cross-reference error codes; the extension’s built-in expertise gives you accurate explanations instantly.