FreshBooks Time Tracker

Samantha Mark2024年8月13日

★★★★★5

I was hesitant to download the extension after reading all of these reviews, but finally decided to try it and see for myself. I tend to switch projects often and not having an extension makes my time-tracking extremely difficult. I'm happy to say, it seems to be working perfectly fine after several hours of use using the DuckDuckGo extension on Chrome (Windows). I'll update this if I run into any crashes, but so far so good!

Amanda Burma2023年11月17日

★★★★★3

Many times the extension struggles to load and must be clicked and left multiple times or it sits and spins. Previous versions as others mentioned did work better, and I too am missing the search feature. Another feature that would be helpful would be a quick click to open freshbooks in a new tab. Due to the loss of search feature and the loading issue, I've given the extension a 3/5 stars. I'm a long time user (more than 8 years) of Freshbooks.

Ferran Contell2023年1月24日

★★★★★1

It's useless. You need to log in every time you want to use it and the login process takes even longer than logging in on the website. They also say it integrates with Trello, which is false. I wish I would have known all this before committing for a year.

Michael Amico2022年6月22日

★★★★★1

The newest version does not allow searching of clients or projects. Seems like a bug as a search bar is provided but does not work. Previous versions have worked. This problem has been present for months. I've been a customer since 2012.

Angelo Cushman2022年5月19日

★★★★★2

Was great, but this new version is not great. It takes longer to setup a time tracker cause the project is tree'd to the client as opposed to being a separate drop down and there is no search/filter feature. The extension does not work reliably, it sometimes does not load or loads really really slow. Also it is a far less attractive, the design is not cohesive with the website, feels under designed. Overall just frustrating to use. I do like the add to retainer button. Why do I have to relog-in constantly, given I use secure passwords that no one can remember it is a total pain and it doesn't allow for LastPAss prompting, just a big pain. Has me looking elsewhere for a better experience.

Andrew Rowland2022年4月14日

★★★★★1

UPDATE 2-13-2026: I have had to log in to the browser extention at least 4 times in one hour while keeping the same browser window open/. Figure your Auth implementation out !!!! 2022 Update: The latest update has made what was already below average UX a horrible UX. Why would you add 2 additional clicks each time I want to use the Timer? Why does it now open collapsed in default state regardless of if a timer has already been started? Issues: 1. Even slower to load after initial click that it was. 2. Logs me out way too frequently, and initial click after being logged out, there is a full 20-30 seconds before the widget opens and is interactive. 3. I have never had logged time with “no project” before this change. Now it is quite frequent because the select box for Project now includes Client name as the first option for each. I never want to log to no project and can’t understand why this is even a “feature”

Chase Jennings2022年4月7日

★★★★★2

The last version was buggy, but it was at least still usable. The latest update (v3.1 as of Apr 7 2022) came with all of the same bugs, plus loads of new, even worse ones. The worst of which is having over half of all of my clients missing from the client selection field. With that being said, with v3.1, the chrome extension is officially completely unusable. I'm having to use the web dashboard instead for everything now. I'm also not a fan of how they merged the client & project field (on both the extension and the web dashboard). It gets super confusing when you have multiple clients with the same project name. And for some reason you can't search by project (although the field name seems to indicate you should be able to). As of now, you have to search for the client, then scroll all the way down to the project you want to track time for. This is a massive efficiency killer for anyone who needs to frequently track different projects throughout the day. Also, before it used to show you the project you were tracking time for when you clicked on the extension icon. Now it opens up a menu with "Start Timer, Log Time, Choose Business, Log Out" which is a bit frustrating and not intuitive. To view the project in progress, you have to click "Start Timer" which makes no sense in terms of UI. If you're a part of the UI/UX team at FreshBooks, please revert everything back to how it used to be and focus on improving the performance of it instead. It feels like you guys were forced to make some updates or something and rushed this one out the door without any adequate feedback from actual users. Also, PLEASE lower your fees for invoicing. It really doesn't make any sense to be making us pay those additional fees when using the Freshbooks Payments option when we're already paying for the subscription. I used to recommend Freshbooks to all of my freelancers, but with the almost predatory fees, copious amount of bugs, and poor UX/UI decisions, I now I find myself looking for alternative platforms to migrate over to.

Anne Allen2022年4月6日

★★★★★3

Why has the latest upgrade (Today April 6) REMOVED THE PROJECT select? Now I cannot track time to a project?

David Koh2022年1月7日

★★★★★3

The timer seems to create multiple entries in Freshbooks everytime I hit pause and play again even before pressing the Log Time button!

Andrew Rowland2021年9月13日

★★★★★1

Very buggy, slow and very frustrating UX. I no longer recommend Freshbooks as a time-tracking tool. When it actually works it still stinks: > it is slow to load my project list and task lists. > It doesn't allow you to edit the value of the timer to adjust it to round to nearest minute OR add/remove time before submitting it to the log. Video of it not even working....https://www.awesomescreenshot.com/video/5209892?key=6053c093537c5637f9cbf25254c5f1f1