Convoso Team Optimizer

Team management and visual organization for Convoso dashboard

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Version2.0.1

ManifestV3

Size27.84KiB

Languages1English (United States)

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Overview

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The Convoso Team Optimizer (CTO) is a high-performance management overlay designed specifically for Call Center Coaches and Managers using the Convoso platform. By integrating a deterministic identity resolver, CTO organizes your real-time agent monitor into high-visibility sections, allowing for faster response times and clearer operational oversight.

Key Features:

Deterministic Grouping: Matches agents by User ID and Extension to ensure 100% accurate team placement, regardless of name variations or middle initials.

Custom Team Headers: Automatically injects visual headers for Team Appointmates (Mary), Team Dauntless (Kenny), and Team Warriors (Susan).

Flexible Visibility Control: Hide or show entire teams with a single click to focus on high-priority campaigns without breaking Convoso’s underlying framework.

Non-Destructive Orchestration: Uses CSS-first rendering (Flex-Order) to prevent agents from "vanishing" during high-frequency dashboard updates.

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