CXone Agent Noise Cancellation

Users30K

Rating5.0

Reviews4

Manifest versionV3

7-day growth0

7-day growth rate0%

Preview

CXone Agent Noise Cancellation Media preview

2 assets

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30-day rating change

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5.00

Latest

5.00

30-day rating change

0.00

2026年5月28日2026年6月3日

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Technical snapshot

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Version1.0.4

ManifestV3

Size13.81MiB

Languages1English (United States)

Published--

Store updated--

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Overview

Product summary

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CXone Agent Noise Cancellation offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. The extension delivers AI-powered ambient noise reduction and echo cancellation to both customers and agents for a clear, crisp and focused conversation when enabled across CXone Agent via the feature toggle in tenant management. Voices are instantly isolated and all background noise is removed in real-time from both sides of the call from start to finish.

When the CXone Agent Noise Cancellation extension is installed and enabled and the Noise Cancellation feature toggle across CXone Agent in Tenant Management is enabled and the Noise Cancellation slider will display in CXone Agent. The agent can then adjust the sensitivity using the displayed sliders for eliminating the background noise from the agent and patron side. It is set to 90 for the mic slider (agent side) and 70 for the speaker slider (patron side) by default.

In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path between the agent and patron will not be disrupted.

Reviews