CXone Guide Plugin
Developer Tools
Browse websites with CXone Guide automatically loaded. This feature can be toggled on and off.
Users
387
Rating
--
Reviews
0
7D Growth
-8|-2.03%
Stable signalUnknownLow-risk permissions
CXone Agent Noise Cancellation
CXone Agent Noise Cancellation
Users30KCurrent public install base
Rating5.0Store average score
Reviews4Public review volume
Manifest versionV3Extension platform version
7-day growth0Net users gained this week
7-day growth rate0%Relative weekly velocity
Preview
2 assetsCXone Agent Noise Cancellation Media preview
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7-day rating change
Start
5.00
Latest
5.00
7-day rating change
0.00
2026年7月14日2026年7月20日
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Version1.0.4
ManifestV3
Size13.81MiB
Languages1English (United States)
Published
Store updated
Last crawled
English (United States)
Overview
Product summary
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CXone Agent Noise Cancellation offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. The extension delivers AI-powered ambient noise reduction and echo cancellation to both customers and agents for a clear, crisp and focused conversation when enabled across CXone Agent via the feature toggle in tenant management. Voices are instantly isolated and all background noise is removed in real-time from both sides of the call from start to finish.
When the CXone Agent Noise Cancellation extension is installed and enabled and the Noise Cancellation feature toggle across CXone Agent in Tenant Management is enabled and the Noise Cancellation slider will display in CXone Agent. The agent can then adjust the sensitivity using the displayed sliders for eliminating the background noise from the agent and patron side. It is set to 90 for the mic slider (agent side) and 70 for the speaker slider (patron side) by default.
In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path between the agent and patron will not be disrupted.
Reviews
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Store average score5.0Chrome Web Store aggregate rating, including ratings without synced review text
Synced text average5.0Average computed only from synced review bodies below
Reviews with text3Synced review bodies
Total ratings / reviews4Chrome Web Store public rating/review count
Store average score: 5.0. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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Works well.
Just installed and tested, it works extremely well for me while on calls! Quite impressed with this!
Works excellently with the CXone Agent in the browser. Background noise is completely eliminated for me while on calls.