JumpCloud Password Manager

Sean Phillips2024年3月27日

★★★★★1

Overall JumpCloud has been very good with the notable exception of their password manager (PWM) application. Frankly the experience with PWM has been ridden with bugs and software that simply does not work well. For example, sharing credentials to groups often fails to work, password updates don't sync between devices, the app crashes frequently, etc.. JumpCloud clearly brought this product to market too early IMO and needs to revisit this decision and make this product work much better. Coming from BitWarden, this was a huge downgrade.

Rodney M2024年2月23日

★★★★★2

This was updated and it sucks now. Luckily the Desktop app is still the old version. Now all the icons are the same color so it's more of an indistinguishable mess, if i opened it before it was able to know what page i was on and show me the possible login info for that page, now i have to look for it when i open it since it just shows me all the passwords i have saved. Both design and functionality updates made this worse, essentially they decided, if it ain't broke we'll break it.

Stephen Leahey2023年11月19日

★★★★★1

Avid Jumpcloud fan. Switched because of the lastpass breach. This, frankly, is terrible. Have been trying to work with support to resolve our issues, but they seem both reluctant to accept there are issues, and reluctant to proactively do anything about it. In short, the popup dialog that appears on the UN/Password fields is unstable (i.e., we have multiple users that have it flashing on and off, and are unable to click on it). The user experience in frankly a disaster. 100% of our team, disapprove of the app. We are considering moving to another platform now again, because Jumpcloud are not making progress in our view. Be very carful about backups, and having multiple clients installed. The way its designed, there is no backup copy of your passwords in the cloud. The system relies on you managing backups, and having multiple installations. If you dont have backups, and you loose a device, your passwords are gone.

Niall O'Callaghan2023年8月14日

★★★★★1

This is positively the worst User Experience I've ever had with a password manager, I had thought LastPass was bad. My organisation punted us off 1Password onto Jumpcloud so they could save a few bucks. The desktop app startup time is horrific, go make yourself a cuppa while you wait for it to chug up. Finding passwords is clunky, the UI popups made by the chrome extension are custom instead of using system notifications so it's downright weird looking. The injected dom Icons into your password fields are ugly as sin. In the app itself you can't have multiple hidden fields in a password record. The list goes on. Avoid. Use Bitwarden if your compliance department allow, it's leagues ahead of this awful product, and to it's also open source.

Eric Dion2023年7月18日

★★★★★1

About a week after migrating all my passwords from LastPass to my Mac (work machine), phone, & PC, Jumpcloud dumped all my passwords off my Mac. The backups were worthless. How is the Jumpcloud application unable to open a Jumpcloud file extension, which your own app created?! Not a huge deal, I was still able to pull the passwords from my phone for that day. The following day I attempted a reinstall of the manager on my Mac. This somehow wiped all the passwords from my phone. My PC is now my last hope. If the passwords get wiped from there somehow, all hope is lost. My Mac is now in a state where the browser extensions are not working and every morning it somehow forgets the passwords I added the day before. This is absolutely excruciating after migrating from LastPass.

Samm Flanagan2023年7月12日

★★★★★1

I have to agree with the other reviews, Jumpcloud is great, but their password manager is no good!

Ken Jibiki2023年3月7日

★★★★★1

Big fan of JumpCloud directory service, but unfortunately this extension is completely useless as it keeps saving passwords but would not fill in the login forms. I really hope they at least get to the start line soon, but they should've not launched this product yet.

Art Conway2023年1月26日

★★★★★2

Not ready for primetime.

Andrew Schwartz2022年12月20日

★★★★★2

While the extension theoretically supports TOTP, it does not allow you to view or copy, let alone auto-fill, a TOTP in an auth workflow that requires only a TOTP code (e.g. need to reauthenticate without providing a password, as is _constantly_ happening with JumpCloud itself so they oughtta know about this workflow). In such cases I need to re-activate the app, then switch to the app, manually search for the site I need the TOTP for, and copy from there. The extension has an overly agressive "hey you want to review this field that you typed in" feature. I appreciate queueing these up instead of interrupting me in the moment, but I am repeatedly having to clear this queue from fields that I have no intention of adding to JumpCloud. There's also no bulk dismiss, and I have to clear these items one at a time.