MerciApp - AI Writing Assistant
Write better, faster, wherever you work.
Access your customer support workflows within your ticketing tool.
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Customer support requires using tools such as a ticketing system and an admin panel, and constantly switching between them. That's a lot of context switching when you're dealing with tens of tickets a day 🤯
Thanks to Forest Assist, you can access your issue resolution workflows in a side panel within your customer support tool, and lower your ticket handling time!
With all relevant customer data and actions within your ticketing system, handle support requests without switching tabs, for example:
● Change a user's plan
● Apply a promo code
● Manage invoices
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The all-in-one product management tool for teams striving to make products that matter.
It is a fantastic addition to any support team! It’s definitely a game-changer, making it easy to navigate while speeding up response times
Simple and yet, powerful. I've found it does what it says it does. It makes it easier to handle tickets by not having to switch between tools. The Assist sidebar sits just on the side and populates with data and actions that relates to the ticket.