CXone Agent WebRTC Extension

Users400K

Rating2.4

Reviews14

Manifest versionV3

7-day growth0

7-day growth rate0%

Preview

CXone Agent WebRTC Extension Media preview

2 assets

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User Growth Over Time

Rating trend

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30-day rating change

Start

2.43

Latest

2.43

30-day rating change

0.00

2026年5月29日2026年6月4日

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Technical snapshot

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Version1.0.21

ManifestV3

Size399KiB

Languages1English (United States)

Published--

Store updated--

Last crawled--

Overview

Product summary

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CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability.

When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.

Reviews

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The Chrome Web Store shows 14 reviews, but only 0 review bodies have synced into ExtScope so far. Showing the synced reviews available right now.

5★

4★

3★

2★

1★

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AI product read

WebRTC softphone companion extension for NICE CXone Agent contact center platform

Moves the audio/voice path out of the browser tab into an isolated companion extension so that if the CXone Agent web app is refreshed, navigated away from, or unexpectedly closed, the active call audio with a customer is not disrupted

1. Agent installs extension from Chrome Web Store. 2. Agent logs into CXone Agent web app (cxagent.nicecxone.com). 3. Extension is automatically detected via externally_connectable messaging. 4. When a call arrives, extension establishes WebRTC/SIP connection to AudioCodes media server independently of the browser tab. 5. Audio streams through the extension, surviving tab refreshes or accidental closes. 6. Extension provides microphone access options page for permission management.

Target users: Contact center agents using NICE CXone Agent platform / Enterprise customer service representatives

Extension source is minified webpack bundles making detailed code flow analysis difficult
Cannot verify exact authentication handoff mechanism between CXone Agent web app and extension
The login keyword matches in source are primarily SIP registration events (loginAudioCodeServer, loginStateChanged) rather than user authentication, requiring careful interpretation

Monetization

No paid features detected

The extension itself has no payment gates, subscription prompts, premium features, or billing-related code. All 'license' and 'pro' keyword matches are from open-source library license comments (React, Material UI, core-js). The extension is a free companion utility. However, the destination service NICE CXone Agent is an enterprise paid platform, so the extension indirectly requires a paid CXone subscription to be useful.

Confidence: 80
Payment platform: --
Source: AI / Medium
Login required: Yes
Reason: The extension is a companion softphone for NICE CXone Agent, an enterprise contact center platform that requires agent authentication. The extension communicates via externally_connectable with cxagent.nicecxone.com domains and stores auth-related keys (AUTH_TOKEN, IS_USER_LOGGED_IN, LAST_LOGGED_IN_AGENT_ID) in localStorage. While the extension itself has no login UI, it cannot function without the user being logged into the CXone Agent web application.

Permission risk

Low-risk permissions

This estimate uses declared permissions and host permissions to assess access scope and sensitivity.

未命中敏感权限或广域站点访问规则

Publisher

agentupdates

NICE

Email: [email protected]
Phone: +61429779141
Address: 221 River Street 10 Hoboken, NJ 07030 US

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