CXone Agent Click-to-Dial
Communication
CXone Agent Click to Dial Extension
Users
10K
Rating
--
Reviews
0
7D Growth
0|0%
Stable signalNo paid features detectedLow-risk permissions
CXone Agent WebRTC Extension
CXone Agent WebRTC Extension
Users400KCurrent public install base
Rating2.3Store average score
Reviews17Public review volume
Manifest versionV3Extension platform version
7-day growth0Net users gained this week
7-day growth rate0%Relative weekly velocity
Preview
2 assetsCXone Agent WebRTC Extension Media preview
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User Growth Over Time
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7-day rating change
Start
2.29
Latest
2.29
7-day rating change
0.00
2026年7月13日2026年7月19日
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1-day growthFlat
00%7-day growthFlat
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00%Technical snapshot
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Version1.0.21
ManifestV3
Size399KiB
Languages1English (United States)
Published
Store updated
Last crawled
English (United States)
Overview
Product summary
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CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability.
When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.
Reviews
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Store average score2.3Chrome Web Store aggregate rating, including ratings without synced review text
Synced text average1.7Average computed only from synced review bodies below
Reviews with text9Synced review bodies
Total ratings / reviews17Chrome Web Store public rating/review count
Store average score: 2.3. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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Many issues w/ mics being muted during calls, for lots of staff in my dept.
Bottom of the barrel.
Poor design, having to remove and readd to chrome constantly to get the mic to work on calls.
Low tier program for a bottom tier system highly unnecessary and not "nice" at all to use
Can't do anything I want, I wish this didn't exist
The extension is causing the 1st call presented to an agent to fail. It has been failing 4/5 times on the 1st call of the day for some of the team. Our company policy is to use Edge - not Chrome. Remove the extension and CX agent works fine.
The extension is quite annoying when navigating tabs to tab. It would be better to have it enabled on a side panel. Although it looks like it was on a side panel, it is covering the other parts of the application.
Works great. no issues. stable audio.
I don't like its performance at all. I need to troubleshoot using inContact and nothing happens. I just wish my company does not have this extension. Is there anything else?