CXone Agent Extension

CXone Agent Browser Extension

Users10K

Rating4.3

Reviews6

Manifest versionV3

7-day growth0

7-day growth rate0%

Preview

CXone Agent Extension Media preview

5 assets

Trend

30-day user trend

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User Growth Over Time

Rating trend

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30-day rating change

Start

4.33

Latest

4.33

30-day rating change

0.00

2026年5月28日2026年6月3日

Growth overview

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1-day growthFlat

00%

7-day growthFlat

00%

30-day growthFlat

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Technical snapshot

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Version1.0.41

ManifestV3

Size602KiB

Languages1English (United States)

Published--

Store updated--

Last crawled--

Overview

Product summary

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NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.

Key Features Include:

- A single inbox for all interaction handling, independent of the channel

- The ability to manage multiple interactions at a single time

- View contact details, history, associated channels, and all current activities for the contact on a single contact card

- Ability to see previous interactions that have been handled by the agent

Reviews

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The Chrome Web Store shows 6 reviews, but only 0 review bodies have synced into ExtScope so far. Showing the synced reviews available right now.

5★

4★

3★

2★

1★

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AI product read

Browser extension that integrates NICE CXone enterprise contact center functionality into any CRM web application, providing agents with a unified interface for managing customer interactions

Contact center agents must juggle multiple disconnected tools for handling voice and digital customer interactions alongside CRM systems. This extension consolidates contact center controls and customer context into a single embedded experience within the agent's existing CRM, reducing context switching and improving efficiency.

Agent installs extension → configures CXone Agent URL in options page → extension injects content script into CRM pages → agent interacts with embedded CXone functionality (unified inbox, click-to-dial, customer cards) directly within the CRM → extension communicates with cxagent.nicecxone.com web app via externally_connectable messaging

Target users: Contact center agents using the NICE CXone platform / Enterprise customer service representatives working in CRM systems

Source code is heavily minified/bundled (webpack), making exact line-level analysis of login/payment flows difficult
The extension's core logic is split across multiple large bundled files (background.js 252KB, contentScript.js 496KB, 740.js 531KB) with limited readable context
Cannot confirm exact authentication flow without running the extension against a live NICE CXone instance

Monetization

No paid features detected

The extension source code contains no billing, subscription, upgrade, payment, or premium-gating logic. All 'premium', 'license', and 'pro' keyword matches are from React/open-source library license files (e.g., react.production.min.js). The extension does not gate any features behind payment. However, NICE CXone is an enterprise paid SaaS platform — users need a paid CXone subscription to use the destination service, but the extension itself does not implement any payment features.

Confidence: 85
Payment platform: --
Source: AI / High
Login required: Yes
Reason: The extension tracks authentication state via 'cx1_isuserauthenticated' storage key and defines a constant 'USER_UNAUTHENTICATED' = 'User is not Authenticated. Please login to CXone Extension.' The extension communicates exclusively with NICE CXone agent web apps (cxagent.nicecxone.com and regional variants) via externally_connectable. While the extension itself does not implement a login UI, the core workflow requires an authenticated session on the NICE CXone platform to function.

Permission risk

Medium-risk permissions

This estimate uses declared permissions and host permissions to assess access scope and sensitivity.

扩展能力较强：storage、activeTab

Publisher

agentupdates

NICE

Email: [email protected]
Phone: +61429779141
Address: 221 River Street 10 Hoboken, NJ 07030 US

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Permissions

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