CXone Agent WebRTC Extension
CXone Agent WebRTC Extension
CXone Agent Browser Extension
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NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
- A single inbox for all interaction handling, independent of the channel
- The ability to manage multiple interactions at a single time
- View contact details, history, associated channels, and all current activities for the contact on a single contact card
- Ability to see previous interactions that have been handled by the agent
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Store average score: 4.3. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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Great tool and very easy to use across multiple CRMS!
This application works very smoothly and supports most of the features like voice , social media etc. Also it provides unique capability for agent to utilize apps like calendar, directories, queues along with their wait time etc. Love it and will recommend to all
This is an awesome productivity tool. I love the ability to search multiple CRMs with a single interaction