AI copilot for support agents. Get instant, knowledge-grounded response suggestions powered by Universal Chatbot.
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SupportBuddy is an AI-powered copilot that helps support agents respond faster and more consistently in Intercom.
When a customer sends a message, SupportBuddy automatically generates a suggested response grounded in your company's knowledge base. The suggestion appears as ghost text in the Intercom composer — press Tab to accept, start typing to dismiss, or refresh for a new suggestion.
HOW IT WORKS
1. A customer sends a message in Intercom
2. SupportBuddy searches your knowledge base for relevant information
3. A suggested response appears as ghost text in the composer
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