GMass: Powerful mail merge for Gmail
Communication
FreemiumConfidence 64
A powerful mass email and mail merge system for Gmail.
Users
400K
Rating
4.8
Reviews
9,182
7D Growth
0|0%
Stable signalUnknownMedium-risk permissions
Gainsight Assist
Access Gainsight email templates and easily sync emails to Timeline directly from Gmail to save time & effort in your day.
Users10KCurrent public install base
Rating1.7Store average score
Reviews54Public review volume
Manifest versionV3Extension platform version
7-day growth0Net users gained this week
7-day growth rate0%Relative weekly velocity
Preview
5 assetsGainsight Assist Media preview
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7-day rating change
Start
1.70
Latest
1.70
7-day rating change
0.00
2026年7月17日2026年7月21日
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Version8.3.2
ManifestV3
Size2.22MiB
Languages1English (United States)
Published
Store updated
Last crawled
English (United States)
Overview
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Make managing your day-to-day customer communications easier than ever before with the Gainsight Assist plugin. Gainsight users can access your Gainsight email templates directly within Gmail, saving you time when composing customer emails and helping to drive consistency in your communications. And, the ability to log emails to Timeline from within your inbox saves time and ensures that every important conversation is captured.
By installing this extension, you agree to the Gainsight Privacy Policy at https://www.gainsight.com/policy/privacy/
For more information, please visit https://www.gainsight.com.
Reviews
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Store average score1.7Chrome Web Store aggregate rating, including ratings without synced review text
Synced text average1.5Average computed only from synced review bodies below
Reviews with text47Synced review bodies
Total ratings / reviews54Chrome Web Store public rating/review count
Store average score: 1.7. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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Same as everyone else. Useful when it works, but it's so unreliable. Have had to uninstall and re-install 2-3x+ already which is so needlessly time consuming
Constant problems with syncing back to Gainsight. Feels like it works for two days and then something else breaks. Garbage.
GS what is going on? You are making us more inefficient at our job. 1. when sending a new email, a user has to click ADD THIS EMAIL TO TIMELINE every single time, any reason it doesn't default to have that box checked off? 2. I have to install and uninstall the chrome extension about 2-3x per week just to get it to work. 3. When dealing with Multi-locations, you all don't sync emails to all locations just one which is time consuming for the user to go back into GS to edit the message and add the rest of the companies associated. 4) when replying to emails, users have to make sure to click the company/relationship + click on add. Any reason this doesn't sync automatically to the proper account? Users can just make sure the account is correct instead of adding more and more clicks to our workflow.
Not a fan of the new plug in. The slider gets in the way of writing emails and blocks a portion of your text which I haven't found a way around yet. And the pop-out when associating emails with accounts has really bad formatting and shows up with windows that are oddly layered. Also not a big fan of the multiple clicks to complete what used to be a much more simple action.
Don't want to just pile on but the updates to Gainsight Assist (multiple clicks to log emails) has essentially made this unusable.
What have they done!? Adding clicks and complexity to a simple request of logging an email. It's already frustrating that is isn't fully automated Since the awful update - the extension constantly disappears. How could such a big company get it so wrong Constant bugs requiring tool to be uninstalled
Horrible extension- the new email log in option is more clicks and just doesn't make sense- this should be a built in feature that doesn't require any manual work- you could definitely learn from Churn Zero. In addition the extension "disconnects and disappears" literally every single day, requiring us to go into the extension, manage, update and reload the email browser- this is ridiculous.
The new update to log emails to timeline requires more steps than the prior option, the previous way to log emails that has the simple checkbox worked better. Could you revert it back?
Bring the previous update back. The latest one isn't very useful and takes significant amount of our time
Please revert the latest change to the GS assist or fix the current way of logging emails.