CoSupport AI Agent — an AI assistant that generates ready-to-go reply suggestions for support agents.
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CoSupport Agents is a groundbreaking AI assistant.
Seamlessly integrating with Zendesk through a Google Extension to revolutionize your customer support experience. With patented AI technology, your agents can reply 5x times faster, significantly enhancing efficiency and customer satisfaction.
It gives support agents instant access to the best ticket responses and comprehensive business knowledge, including your knowledge base, product details, and previous interactions.
How to Use the Extension
- Quick Start: Simply add the extension to your Google browser and connect it to your Zendesk account. Connect the extension to your Zendesk account.
- Effortless Integration: Once integrated, the CoSupport Agent begins to work within your Zendesk interface.
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The thing you’d better be aware of is that you need a well-structured knowledge base to make AI work properly. We restructured and expanded ours - and no regrets! It was worth investing time since AI provides accurate answers pretty close to those provided by human agents, even in terms of speech style.
I’ve never imagined that AI tools for corporate users can be so easy to install and use. For our customer service department, the procedure took a few hours. Agents get the response draft right in Zendesk, they don’t need to switch between windows. We’ll see how it will work in the future, but as for today, we saw a solid start, and we feel quite optimistic.
Having all the necessary tools in one interface is a dream when you’re managing the endless flow of tickets. With this Agent extension, I work within the usual CRM as response drafts appear in the same interface. Convenient. The response drafts are relevant, too.
Provides relevant answers to clients’ queries within 1-2 seconds. It feels more secure because the final answer is under a human agent’s control. Easy implementation, fixed price. We’re glad we came across this smart AI copilot.
Easily implemented into the company’s workflow. Our admin handled it within a couple of hours. The extension usage came to full swing from day one. No confusion on the customer support team’s part.
It feels like a natural part of the Zendesk interface, to which I’ve got used for two years in customer support. On the second day of using the extension, you do it instinctively. AI’s suggestions fit well. I personally feel much less pressure when the ticket flow is immense.
I was sure that AI solutions are cosmically expensive but they’re not. What is more exciting, for the eight month of the extension usage we’ve never got the sudden message like “plan limit exceeded, consider upgrading for more tickets.” Sure, we’ll upgrade our plan soon since our customer service grows. Though, it will be our decision, not a provider’s one that details limitations for us. So the budget predictability is one of the solution’s features we benefit considerably.
The most surprising fact was that this smart assistant can communicate like a human! Its tone of voice fits well with our corporate standards. In the customer support process, friendliness and politeness are vital, you know. It implements without any interruptions in workflow, which we consider a huge benefit.
CoSupport AI extension is a lifesaver for retail. It helps to maintain the bar of customer service quality high while saving plenty of time. I got the positive feedback from our customer support team after the first month of implementation. The most user-friendly AI I’ve ever seen.
Zendesk’s productivity multiplied, Roughly estimated, the draft delivered by AI needs serious retooling in one case in every twenty. In other cases, drafts are completely relevant and needs just a couple of seconds to finish them and send. Impressive.