RingCentral for Google
For organizations powered by Google Chrome, Workspace and ChromeOS, the browser is the primary engine of productivity. However,…
RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.
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RingCentral Contact Center Voice enables voice calling directly inside the CXone Agent interface using the RingCentral voice platform – no desk phone or separate softphone required.
Key features:
* Make and receive calls in CXone Agent using WebRTC directly in the Chrome browser
* View agent state in real time
* Configure automatic or manual call acceptance
* Simple browser-based setup with seamless integration with RingCentral voice services
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