RingCentral for Google
Communication
FreemiumConfidence 64
For organizations powered by Google Chrome, Workspace and ChromeOS, the browser is the primary engine of productivity. However,…
Users
200K
Rating
3.0
Reviews
252
7D Growth
0|0%
Stable signalUnknownHigh-risk permissions
RingCentral Contact Center Voice
RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.
Users30KCurrent public install base
Rating2.9Store average score
Reviews13Public review volume
Manifest versionV3Extension platform version
7-day growth0Net users gained this week
7-day growth rate0%Relative weekly velocity
Preview
4 assetsRingCentral Contact Center Voice Media preview
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7-day rating change
Start
2.92
Latest
2.92
7-day rating change
0.00
2026年7月15日2026年7月21日
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1-day growthNo data
----7-day growthFlat
00%30-day growthNo data
----Technical snapshot
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Version2.2.0.2
ManifestV3
Size3.65MiB
Languages1English (United States)
Published
Store updated
Last crawled
English (United States)
Overview
Product summary
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RingCentral Contact Center Voice enables voice calling directly inside the CXone Agent interface using the RingCentral voice platform – no desk phone or separate softphone required.
Key features:
* Make and receive calls in CXone Agent using WebRTC directly in the Chrome browser
* View agent state in real time
* Configure automatic or manual call acceptance
* Simple browser-based setup with seamless integration with RingCentral voice services
Reviews
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Store average score2.9Chrome Web Store aggregate rating, including ratings without synced review text
Synced text average1.8Average computed only from synced review bodies below
Reviews with text6Synced review bodies
Total ratings / reviews13Chrome Web Store public rating/review count
Store average score: 2.9. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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I almost have to uninstall and reinstall this stupid thing every week because it decides to stop working. Absolutely despise this extension.
Unreliable. Poor design. Poorly integrated with Salesforce.
Unreliable. Poor design. Poorly integrated with Salesforce.
It works well, however I am still looking for workarounds to stop automatic gain control. It is overriding my audio settings and I've narrowed it down to this. I also wish we could have a ring volume that is different than call volume.
Works great for it's purpose, however would love the option to adjust the ringing tone or volume level. It can be very loud and alarming and would love to see other sound options, much like the ring central app alows
I've had a love/hate relationship with this extension. I'm hoping somebody can prove me wrong and I will gladly be your biggest champion if am. At first, I was disappointed when I noticed that there wasn't really any call control happening in this extension. Sure, you can end a call but, other than that, it appears to be nothing but a status monitor which we don't need because we already have 15 other windows that we need to have in RC's CC. Then, I noticed that there is an option with this extension, on by default, that allows you to accept agent leg connections automatically. No more having to ring yourself before the call goes out. This is huge for an OUTBOUND ONLY call center because it enables folks to make their calls without having to accept the agent leg. The problem, though, is that it also automatically accepts the INBOUND calls too. Essentially, it does the same thing as the auto-answer feature. We already had that. Please fix this! It would be a HUGE improvement if this would work like a normal telephone... you hit one button to initiate the call without having to use auto-answer for inbound calls.