Genesys Cloud for Chrome

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…

Users100K

Rating3.3

Reviews13

Manifest versionV3

7-day growth0

7-day growth rate0%

Preview

Genesys Cloud for Chrome Media preview

5 assets

Trend

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User Growth Over Time

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30-day rating change

Start

3.31

Latest

3.31

30-day rating change

0.00

2026年5月30日2026年6月5日

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Technical snapshot

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Version1.0.19

ManifestV3

Size55.46KiB

Languages1English

Published--

Store updated--

Last crawled--

Overview

Product summary

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Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Chrome provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC Softphone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Chrome provides your most commonly used contact center functionality alongside every web application you use on a daily basis.

Reviews

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The Chrome Web Store shows 13 reviews, but only 0 review bodies have synced into ExtScope so far. Showing the synced reviews available right now.

5★

4★

3★

2★

1★

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AI product read

Browser extension that embeds the Genesys Cloud contact center agent interface in a Chrome popup window, providing WebRTC softphone and contact center controls alongside any web page the agent visits.

Contact center agents must frequently switch between the Genesys Cloud interface and other web applications (CRMs, help desks, etc.). This extension eliminates context-switching by embedding key Genesys Cloud functionality directly in the browser, accessible from any web page.

1. User installs the extension and optionally configures the Genesys Cloud URL and SSO settings in the Options page. 2. User clicks the extension icon in the toolbar, which opens a popup window containing an iframe that loads the Genesys Cloud web app (default: apps.mypurecloud.com). 3. User authenticates with their Genesys Cloud credentials (or via SSO if configured). 4. Once connected, the toolbar icon changes to active state. 5. The agent can manage their status, handle calls, access the directory, and view metrics from the popup while browsing other web applications. 6. The content script runs on all web pages, converting tel: and mailto: links into clickable actions that trigger calls/emails through Genesys Cloud. 7. Right-clicking selected text provides a 'Make a Call' context menu option.

Target users: Genesys Cloud contact center agents / Enterprise customer service representatives using Genesys Cloud

Monetization

No paid features detected

No payment, billing, subscription, premium, upgrade, or license-gating code found in the extension source. All 'subscribe' matches are Chrome runtime event subscriptions (background.js line 33, popup.js lines 61-64), and 'pro' matches are false positives from 'providerName' (SSO config) and 'stopImmediatePropagation()'. The extension itself provides all features freely. The destination service (Genesys Cloud) is an enterprise paid platform, but the extension does not gate any features behind payment.

Confidence: 95
Payment platform: --
Source: AI / High
Login required: Yes
Reason: The extension embeds the Genesys Cloud web application in an iframe (popup.html line 11). The default URL is https://apps.mypurecloud.com (settingsHelper.js line 4), which requires a Genesys Cloud account to authenticate. The extension also provides SSO configuration options (useSSO, providerName, orgName) and a 'dedicatedLoginWindow' setting, confirming users must log in to the Genesys Cloud service. The extension itself does not manage user accounts—it delegates authentication to the destination Genesys Cloud platform.

Permission risk

Medium-risk permissions

This estimate uses declared permissions and host permissions to assess access scope and sensitivity.

扩展能力较强：storage

Publisher

Genesys Cloud

Independent publisher

Email: [email protected]
Phone: --
Address: --

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