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Genesys Cloud for Chrome icon

Genesys Cloud for Chrome

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…

Users100KCurrent public install base
Rating3.3Store average score
Reviews13Public review volume
Manifest versionV3Extension platform version
7-day growth0Net users gained this week
7-day growth rate0%Relative weekly velocity
Preview

Genesys Cloud for Chrome Media preview

5 assets
Trend

User growth trend

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User Growth Over Time

100K100K100K100K100K2026年7月16日2026年7月19日2026年7月22日Latest: 100K
Rating trend

7-day rating trend

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7-day rating change

Start
3.31
Latest
3.31
7-day rating change
0.00
3.213.263.313.363.412026年7月16日2026年7月19日2026年7月22日Latest: 3.31
2026年7月16日2026年7月22日
Growth overview

Daily, weekly, and monthly growth

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1-day growthNo data
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7-day growthFlat
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30-day growthNo data
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Technical snapshot

Version, languages, and crawl freshness

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Version1.0.19
ManifestV3
Size55.46KiB
Languages1English
Published
Store updated
Last crawled
English
Overview

Product summary

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Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Chrome provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC Softphone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Chrome provides your most commonly used contact center functionality alongside every web application you use on a daily basis.

Reviews

Recent review snapshot

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Store average score3.3Chrome Web Store aggregate rating, including ratings without synced review text
Synced text average3.3Average computed only from synced review bodies below
Reviews with text13Synced review bodies
Total ratings / reviews13Chrome Web Store public rating/review count

Store average score: 3.3. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.

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sandschi -2020年1月14日
1

Doesn't sign me in, gives out errors

Language en
0 helpful · 2 not helpful
Nidz2019年9月18日
3

Ok. We use the web pure-cloud normally. This seems to be a step in the right direction as far as running as a separate window. There needs to be some more development here. The number pad won't come up. There needs to be an option to have the window on top at all times so it locks it in the foreground. There needs to be the ability to change custom ringtones. The web-based version also has a 3rd phone sound option for ringer that won't appear here. The notification ring in Chrome won't popup as expected even with the toggle enabled in the plugin. Should have it's own built-in notification instead of using the chrome one that isn't very reliable. Also should allow you to change the colour of the notification on incoming call/message. There's no message options in the plugin. It's purely for calls. I hope this becomes available. When you selection your region, it should change the purecloud server to the appropriate local region so you can login. For instance we selected Australia but the purecloud server didn't put .au at the end and therefore wouldn't allow us to login.

Language en
2 helpful · 0 not helpful
Bent Slyngstad2019年9月6日
4

Good alternative

Language en