Gainsight Assist

Fred van Hasselt2024年9月2日

★★★★★1

Terrible last update to the GS Assist integration. It's taking me more clicks and more time to log emails.

Nicola Carder2024年9月2日

★★★★★1

The new update is terrible experience. Too many clicks and the pop-up makes gmail feel cramped. Please change it back or think of a solution that results in less clicks.

Victoria Teo2024年8月30日

★★★★★1

The latest update for GS Assist has added 4X as many clicks to my workflow without adding any additional value at all. This new update has felt less intuitive with account matching, and disrupts my screenspace with the pop-out right panel. Please revert this update—the 1-click "Log to timeline" checkbox was much better!

Jeff Adams (he/him)2024年8月27日

★★★★★1

PLEASE, PLEASE revert the latest update for GS Assist! The removal of the add to gs check mark box and forcing the user to go through the right side panel is not helpful. It only made using the extension even harder, I see text being crushed within the UX/UI, the drop down menus are messy, and worst of all, the extension doesn't seem to work at all. Now when I'm in an email thread I click on the side panel and only see "add this email to timeline," company/relationship, activity type, duration. After I select all the values nothing happens, there's no button to submit my selections and the corresponding emails to GS . . .earlier when I clicked and checked the box "add this email to timeline" it suddenly sent a popup with broken formatted text that was unreadable and mentioned the email chain being added to an account name that isn't even remotely close to what the account is. Before, GS Assist would almost always know the account based on the customer's email address. Now it seems like I have a broken extension that purely causes issues and more confusion. Did you acquire customer feedback for this change? To me it seems like this was an engineering idea that was either not tested and more importantly, not created based on customer feedback. If you were working on customer feedback the extension would probably work more often. Side note, I just discovered that if you have GS Assist open, and happen to @ someone within the email body, after hitting enter it automatically moves your typing into the "company/relationship" search bar within the extension. It's literally breaking more parts of Gmail now.

Eric LeSieur2024年8月27日

★★★★★2

Put the log to timeline checkbox back at the bottom of the email compose window! Having the side panel open up on every email compose takes away from real-estate to work, and requires additional time and clicks to use. This change does not streamline anything and only adds more effort needed to log items to the timeline.

Tia Phang2024年5月7日

★★★★★1

Not sure what is going on, but the extension will not work regardless of how many times I uninstall, reinstall or update. The idea of it is great, but you may want to take some pointers from Hubspot on how to create a reliable extension

Wroni Solecka2024年4月30日

★★★★★1

I love the idea of this extension, but the amount of time I spend regularly to get it working is frustrating.

Alyson Schenk2024年3月27日

★★★★★1

Extension keeps disappearing, really need to get this fixed

Vinay Swamynathan2024年3月27日

★★★★★1

Extension is supposed to make CSM life easier by : 1. Forcing you reinstall this every month when it breaks/disappears. 2. Reopen old mails to manually push to Gainsight as extension does not auto-log email. It is far easier to copy paste what you want into Gainsight, defeating the purpose of this piece of code. 0.5/10 would not recommend.

Armando “Mando” Origel2024年3月4日

★★★★★5

Super easy to use, love that you can easily search for the accounts to associate the Threads to. There is a bit of automation as far as logging the emails you need in the Gainsight Timeline, but you have to manually choose to log by clicking the Gainsight icon. For a while I forgot to log emails, so my feedback would be, before sending maybe remind/ ask users if they want to log the email to Gainsight.