Genesys Cloud for Chrome

sandschi -2020年1月14日

★★★★★1

Doesn't sign me in, gives out errors

Nidz2019年9月18日

★★★★★3

Ok. We use the web pure-cloud normally. This seems to be a step in the right direction as far as running as a separate window. There needs to be some more development here. The number pad won't come up. There needs to be an option to have the window on top at all times so it locks it in the foreground. There needs to be the ability to change custom ringtones. The web-based version also has a 3rd phone sound option for ringer that won't appear here. The notification ring in Chrome won't popup as expected even with the toggle enabled in the plugin. Should have it's own built-in notification instead of using the chrome one that isn't very reliable. Also should allow you to change the colour of the notification on incoming call/message. There's no message options in the plugin. It's purely for calls. I hope this becomes available. When you selection your region, it should change the purecloud server to the appropriate local region so you can login. For instance we selected Australia but the purecloud server didn't put .au at the end and therefore wouldn't allow us to login.

Bent Slyngstad2019年9月6日

★★★★★4

Good alternative