Stable signalNo paid features detectedLow-risk permissions

Five9 Softphone Extension

This extension enables you to use a softphone embedded in the Five9 Web application.

Users1MCurrent public install base

Rating1.8Store average score

Reviews56Public review volume

Manifest versionV3Extension platform version

7-day growth0Net users gained this week

7-day growth rate0%Relative weekly velocity

Preview

Five9 Softphone Extension Media preview

1 assets

Trend

User growth trend

Review user movement across collected snapshots.

User Growth Over Time

Rating trend

7-day rating trend

View collected rating snapshots from the latest 7-day window to assess rating stability.

7-day rating change

Start

1.73

Latest

1.79

7-day rating change

+0.06

2026年7月13日2026年7月19日

Growth overview

Daily, weekly, and monthly growth

Compare 1-day, 7-day, and 30-day net growth and growth rate.

1-day growthFlat

00%

7-day growthFlat

00%

30-day growthFlat

00%

Technical snapshot

Version, languages, and crawl freshness

Review publication date, version, supported languages, and crawl timestamps.

Version13.1.2

ManifestV3

Size19.2KiB

Languages1English

Published--

Store updated--

Last crawled--

Overview

Product summary

Review the store description, core capabilities, and common use cases.

The softphone extension is a Chrome/ Chromium browser extension supporting both Chrome and MS Edge browsers. It is code (mainly in JavaScript) that runs in the web browsers. It interacts with web pages in the browser and communicates to the softphone via local WebSockets.

Reviews

Recent review snapshot

Inspect the latest comments and rating distribution.

Store average score1.8Chrome Web Store aggregate rating, including ratings without synced review text

Synced text average1.6Average computed only from synced review bodies below

Reviews with text40Synced review bodies

Total ratings / reviews56Chrome Web Store public rating/review count

Store average score: 1.8. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.

5★

4★

3★

2★

1★

Saif Abu Shakra2026年4月20日

This is such bad old tech, please update your application why is it this old and slow. The whole installation process is insane to me.

Kim Hogan2026年4月19日

We just changed to this and it's the absolute worst thing ever. I cannot believe it's this bad. What have we ever done to deserve this trash.

Денис Алмаший2026年4月2日

If I would have tactical nuke, the first target would be Five9 main office. Each day of work in it feels like I've had one hand chopped off.

Brandon Hamilton2026年3月30日

Five9 is the worst call routing software I have ever had the displeasure to be forced to use by my employer. It never works properly, and exhaustingly trying to get support for it is also abyssmal. I miss our prior sfotware that just actually worked and didnt need constant troubleshooting.

Jonathan Houghton2026年3月5日

Love the integration into Salesforce Lightning - so convenient and easy without juggling screens! I haven't experienced any connection issues as of yet, and our teams all work remote.

Jonathan Elkaim2026年3月4日

Would do zero stars, if that was an option. Audio is terrible and I have to constantly troubleshoot and re-install to get even some use out of it.

Yaron2026年2月23日

Worked Great!

Josmar Bodan2026年2月17日

ABSOLUTE GARBAGE, IT'S USELESS, IT'S NOT RELIABLE, AND IT SHOULD BE REPLACED ASAP.

Alejandro- Eligibility & Claims2026年2月2日

Just Terrible!

Blaine Cassidy2026年1月19日

This is by far the worst extension available on the entire internet. The fact you lot charge any amount of money for this is egregious. You should all be very ashamed of yourselves. Five9 is terrible

Showing 40 results

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AI product read

Bridge/communication layer between the Five9 Web application and a local Five9 softphone via WebSocket

Enables softphone (VoIP calling) functionality to work within the Five9 cloud contact center web application by providing a local WebSocket bridge to the Five9 desktop softphone client

User installs the extension and opens the Five9 Web application in their browser. The extension's content script injects into Five9 pages and establishes a Chrome runtime port connection to the background service worker. The background script opens a local WebSocket connection to the Five9 softphone desktop application running on ws://127.0.0.1:8083. Messages flow bidirectionally: the web page sends commands through the content script → extension background → WebSocket to the softphone, and responses flow back the same path. The extension handles connection caching and automatic reconnection to maintain reliability.

Target users: Five9 cloud contact center agents / Call center employees using Five9 Web application / Enterprise customer service representatives

Extension source is minified making detailed logic analysis harder, but the communication bridge pattern is clear
Cannot verify if the local softphone on port 8083 itself requires authentication
Five9 is an enterprise B2B product; individual pricing/subscription details are not in the extension code

Monetization

No paid features detected

The extension source code contains no billing, subscription, upgrade, license, or payment logic. There are no premium feature gates, no Stripe/payment API calls, and no UI for purchasing. The 'pro' keyword hits are false positives from 'five9nonprod.net' domain patterns and browser detection code (e.g., 'isChrome'). While Five9 is an enterprise paid service, the extension itself does not gate any features behind payment.

Confidence: 85
Payment platform: --
Source: AI / High
Login required: Yes
Reason: The extension itself has no login UI or authentication code. However, it only activates on Five9 domains (*.five9.com, *.five9.net, *.five9.eu, etc.) and serves as a bridge between the Five9 Web application and a local softphone. The Five9 Web application is an enterprise cloud contact center platform that requires user authentication to access. The extension's content script is injected only into Five9 pages where the user must already be logged in to use the softphone features.

Permission risk

Low-risk permissions

This estimate uses declared permissions and host permissions to assess access scope and sensitivity.

未命中敏感权限或广域站点访问规则

Publisher

Five9, Inc.

Ellamae Williams

Email: [email protected]
Phone: +14083960710
Address: 3001 Bishop Dr Suite 350 San Ramon, CA 94583 US

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