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Five9 Softphone Extension icon

Five9 Softphone Extension

This extension enables you to use a softphone embedded in the Five9 Web application.

Users1MCurrent public install base
Rating1.8Store average score
Reviews56Public review volume
Manifest versionV3Extension platform version
7-day growth0Net users gained this week
7-day growth rate0%Relative weekly velocity
Preview

Five9 Softphone Extension Media preview

1 assets
Trend

User growth trend

Review user movement across collected snapshots.

User Growth Over Time

1M1M1M1M1M2026年7月13日2026年7月16日2026年7月19日Latest: 1M
Rating trend

7-day rating trend

View collected rating snapshots from the latest 7-day window to assess rating stability.

7-day rating change

Start
1.73
Latest
1.79
7-day rating change
+0.06
1.721.741.761.781.802026年7月13日2026年7月16日2026年7月19日Latest: 1.79
2026年7月13日2026年7月19日
Growth overview

Daily, weekly, and monthly growth

Compare 1-day, 7-day, and 30-day net growth and growth rate.

1-day growthFlat
00%
7-day growthFlat
00%
30-day growthFlat
00%
Technical snapshot

Version, languages, and crawl freshness

Review publication date, version, supported languages, and crawl timestamps.

Version13.1.2
ManifestV3
Size19.2KiB
Languages1English
Published
Store updated
Last crawled
English
Overview

Product summary

Review the store description, core capabilities, and common use cases.

The softphone extension is a Chrome/ Chromium browser extension supporting both Chrome and MS Edge browsers. It is code (mainly in JavaScript) that runs in the web browsers. It interacts with web pages in the browser and communicates to the softphone via local WebSockets.

Reviews

Recent review snapshot

Inspect the latest comments and rating distribution.

Store average score1.8Chrome Web Store aggregate rating, including ratings without synced review text
Synced text average1.6Average computed only from synced review bodies below
Reviews with text40Synced review bodies
Total ratings / reviews56Chrome Web Store public rating/review count

Store average score: 1.8. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.

5
5
4
0
3
2
2
1
1
32
Zach Paget2025年9月5日
1

Always have to remove from chrome and add it back or have to clear cache contantly to get it to work.

Version 13.1.2Language en
6 helpful · 0 not helpful
Elsa Narvasa2025年8月6日
2

Not understanding why each time I try and launch Five9, it asks me to install extension all the time when it is already installed.

Version 13.1.2Language en
8 helpful · 0 not helpful
Sincerely Rox2025年7月31日
1

Constant issues, too many to list. I have worked in call centers for a very long time and this is literally the worst phone system I have ever had to deal with.

Version 13.1.2Language en
2 helpful · 0 not helpful
Alen Baits2025年7月10日
1

after a recent update, five9 freezes as soon as i open a few tab on chrome, on going issue

Version 13.1.2Language en
2 helpful · 0 not helpful
Mattia Baratozzi2025年6月18日
1

I use it for work to do tech support with customers. The extension is very heavy and unstable. The connection with the server often fails. There are always problems with the audio management in headphones and with the PC

Version 13.1.2Language en
3 helpful · 0 not helpful
Frank Castle2025年5月25日
1

Poor item, needs A LOT of upgrades

Version 13.1.2Language en
5 helpful · 0 not helpful
James Anthony De Leon Hernandez2025年4月25日
5

excellent app, easy to use and very usefull and convinient

Version 13.1.2Language en
0 helpful · 11 not helpful
Dan Murphy2025年1月23日
3

Extension seems to only alert me of new texts and emails, but not phone calls. If this is a user error, I'd love to know how to fix this gap.

Version 13.1.2Language en
1 helpful · 2 not helpful
Ravi Kundra2024年12月27日
3

I’ve faced multiple issues with disconnections and voice clarity during the service. It made the experience frustrating and difficult to resolve my customer's concerns. I hope improvements can be made to enhance the overall quality of service.

Version 13.1.2Language en
2 helpful · 1 not helpful
Corey Inman2024年12月3日
1

The absolute worst phone system, I would not recommend if you are using it for a business.

Version 13.1.2Language en
8 helpful · 1 not helpful