Hope Chest

Ruth Anderson2023年5月6日

★★★★★2

I enjoyed using Hope Chest until last week. I renewed for an another year, Had to upgrade from Plus to Pro because it did not give me the Plus option. It shows that I am enrolled at Pro level, but it will not search. I have sent several emails for support but have not had any response.

John Gwynn2022年11月12日

★★★★★3

Since my one star Nov 12, 2022 review things have changed. In 2023 the Hope Chest team repaired most of the problems I mentioned and I have been using it very successfully. It has completed descendancy searches accurately and quickly. I have found several hundred names of my ancestors needing ordinances and helped several friends do the same. Welcome back Hope Chest! HOWEVER, TODAY, MARCH 10,2024 it doesn't work at all so I am now on record as a 3 star user with hope for a quick repair. hERE IS THE PROBLEM! When I am doing a descendancy search Hope Chest stops at the first step. It does not advance the search to the next generation. However, I am able to advance it manually by clicking on the little left pointing arrow on the top person then on to the next generation then the next and so on until I have what appears a complete search and the results are in the Inbox. My name is John Gwynn and I am a Ward FamilySearch consultant.

Kelvin Brewer2022年6月26日

★★★★★1

I have been a longtime user. I paid for the 'lifetime' family license many years ago. When they switched to subscription, they offered me a discount on the annual cost to keep the family license, which I accepted. I work for a software company so I understand the need to get annual reoccurring revenue to stay in business. This software has valuable features that I USED often. I have not had access to the full features since the switch. I have emailed, including forwarding the annual payment receipt from PayPal, but still support has not restored my access and they have not responded to my most recent email asking for a resolution. I would like to keep access to the pro features and am willing to keep paying the annual fee to have it, but it is not honest for them to charge me annually and not provide the services. Once this is resolved, I will be happy to improve my ratings as the solution is valuable to my family history research.

Hunter Chapman2022年4月24日

★★★★★2

Back when this worked it was great. Now the developers are trying to nickel and dime me. Even the free version/features no longer work for me. Pretty disappointed because this used to be such a great tool.

christy corbett2021年2月17日

★★★★★1

It has never worked. Not once. No list ever appears in the Hope Chest

Dee Ann Buys2021年1月19日

★★★★★5

I have used this chrome extension with ease. I purchased the family access so others can use it also. A great tool to help with family history work.

Patricia Heaton2020年4月4日

★★★★★2

I used Hope Chest when it first came out and loved it. I got many people to start using it. I am so sad that Eric Vance isn't still in control. I can't even find a working email for Hope Chest to express my frustrations. [email protected]. this email does not work!! The new version of Hope Chest doesn't work either. The old one was great. I am so disappointed. I tried to label a line that I wanted to search which is very basic. That's what I use Hope Chest for. The window that came up said I couldn't "label" an ancestor to search unless I pay for an upgrade. Is that correct?

Amberly2020年3月10日

★★★★★1

Downloaded this for a class I am taking where they recommend using this. However, it won't even run. I have contacted support with no response. Looks like it would be a great tool if it actually worked.

ReNae Romney2020年1月27日

★★★★★5

I have been using Hope Chest for 10 yrs. My experience and others I have introduced it to have been exceptional. It is the best tool available to search ancestors and descendants. I have found it accurate, thorough, and easy to use.

Reva Roland2019年12月31日

★★★★★2

I have used Hope Chest for about two years and I think basically it is a site with some value but I give it 2 stars because of the lack of communication between user and developer. Another big issue is the length of down time when the site bombs out and the total lack of communication when it does. The system went down on 15 Dec 2019 and today 31 Dec 2019 it is still down--over two weeks ago! Yes I know the Christmas season is a factor,but when users are paying for this site all the excuses in the world just doesn't cut it.