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Keeping | The Original Help Desk for Gmail™ icon

Keeping | The Original Help Desk for Gmail™

Keeping turns your Gmail into a help desk. Manage customer support from Gmail.

Users3KCurrent public install base
Rating4.3Store average score
Reviews29Public review volume
Manifest versionV3Extension platform version
7-day growth0Net users gained this week
7-day growth rate0%Relative weekly velocity
Preview

Keeping | The Original Help Desk for Gmail™ Media preview

7 assets
Trend

User growth trend

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User Growth Over Time

3K3K3K3K3K2026年7月14日2026年7月16日2026年7月18日Latest: 3K
Rating trend

7-day rating trend

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7-day rating change

Start
4.28
Latest
4.28
7-day rating change
0.00
4.184.234.284.334.382026年7月14日2026年7月16日2026年7月18日Latest: 4.28
2026年7月14日2026年7月18日
Growth overview

Daily, weekly, and monthly growth

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1-day growthNo data
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7-day growthFlat
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30-day growthNo data
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Technical snapshot

Version, languages, and crawl freshness

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Version6.10.14
ManifestV3
Size2.62MiB
Languages1English (United States)
Published
Store updated
Last crawled
English (United States)
Overview

Product summary

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Manage customer support from Gmail.

Keeping is a Gmail extension that turns your Gmail inbox into a help desk.

It’s the ideal solution for teams and businesses of all sizes to deliver better customer support without having to use an external help desk.

★ ADD COLLABORATION TO GMAIL & LET EVERYONE IN YOUR TEAM ANSWER SUPPORT EMAILS TOGETHER

For excellent customer service, your entire team should be involved. Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get shared and responses are automatically synchronized, to avoid double work. No more Cc’s, Bcc’s, Forwards and emails that get lost.

★ SPEND LESS TIMES ANSWERING SUPPORT EMAILS

Reviews

Recent review snapshot

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Store average score4.3Chrome Web Store aggregate rating, including ratings without synced review text
Synced text average4.4Average computed only from synced review bodies below
Reviews with text23Synced review bodies
Total ratings / reviews29Chrome Web Store public rating/review count

Store average score: 4.3. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.

5
17
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2
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2
2
0
1
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Chris Worst2019年3月19日
5

Very solid budget friendly email management tool. I have a team of 6 that share this tool and it is great. Occasional outages are a pain but for the price I love it.

Language en
3 helpful · 0 not helpful
Steve Mayes2018年8月21日
1

Many features simply don't work despite us giving their support full access to our account, and their service is offline at least 3 times a week.

Language en
2 helpful · 3 not helpful
Daniel Toro2018年8月14日
3

Its OK when it works... unfortunately it's very unstable and goes offline multiple times a day.

Language en
1 helpful · 2 not helpful
Bylancer support2018年5月14日
4

HI its not working in my gmail id . Is gmail block this extension or what . Please help.

Language en
0 helpful · 2 not helpful
Ti Gidou2017年12月13日
1

[EN] Impossible to put a accent (éèê etc.) or just an simple dash (-) in first name or last name. Just two status for ticket and can't create more. (miss "waiting", "resolved", etc.) Only with Google Chrome (note to dev : detection error for MS Edge). Only in english. ========================= [FR] Impossible de mettre des noms/prénoms avec des accents ou simplement avec tiret(-). Seulement deux status possible a un ticket. Aucun journal d'événement sur les status et notes. Seulement avec Google Chrome. Seulement en anglais.

Language fr
Eric Legrand2017年4月28日
5

We've been using the Keeping help desk system for more than 2 years now to manage our entire flow of support tickets. Love the simplicity and the fact that it integrates inside our inbox. Great app!

Language en
3 helpful · 0 not helpful
Nandy Bo2016年6月21日
3

We have been using it last 6 or more, occasionally their system going down for hours and coming back again. We like their product but stability not close to email system if are looking for as it's using google platform. We still send a copy of emails to main mailbox to have access to our mailbox during those periods. 1. Mark multiple sender doesn't work, that's mean you can on reply one sender. 2. Doesn't have notification as system maintenance system is going down. 3. Customer support replies usually happens overnight due to time difference at-least in our case. Happy to edit this review if they make some efforts.

Language en
1 helpful · 0 not helpful
Jae Rance2016年3月4日
5

Great app with excellent support. Cost effective and simple solution for micro companies which use single email address but have multiple staff. The auto-complete functionality is a major time-saver :).

Language en
3 helpful · 0 not helpful
Damien Cirotteau2016年1月8日
5

Excellent product. Perfect for shared e-mail addresses and client support. Their own support is also very good (they are probably using their own product :) )

Language en
2 helpful · 0 not helpful
Jim Nosella2015年12月30日
5

Seamless and invisible to my customers. Well integrated with Google Apps.

Language en
2 helpful · 0 not helpful