Salesforce

David Ditto2025年7月25日

★★★★★5

Great improvements lately. It is very useful for associating emails with various Accounts, Leads, Opportunities, etc.. Would love future updates to include automatic relinking of new emails in the same thread to a Salesforce object that has already been linked in the past.

Virginie VIGNAL2025年7月25日

★★★★★5

Super efficace, c'est top cette intégration Gmail. Gain de temps ! Merci

Jeremy Nimmo2025年7月25日

★★★★★1

The new way of opening the side panel, which I assume was driven by the recent malicious changes made by Google to Chrome to stop adblockers from working, causes problems. For example, when you have searched an 'Other' object type like a 'Case' to log an email against, you may see the title of one of the objects repeated multiple times in the 'Other' area- usually the wrong one. This is disconcerting, though things still work if you selected the right object when making your search. If the new-style panel (likely necessitated by those malicious changes Google made) just doesn't load at all for you, you may need to clear the cookies/site data for the 'force.com' and 'salesforce.com' (or, I guess, custom domains) then logout and login for it to work. Shouldn't be necessary, but if you have to do it, you have to do it.

Kaleb Moseman2025年7月24日

★★★★★1

As of today the extension has just stopped working altogether to link emails to records, whether using the new sidebar or using the old integrated view.

Courtney Shaw2025年7月24日

★★★★★1

The Salesforce sidebar in Chrome directed me to make the change to the "new" sidebar, but the new sidebar extension doesn't work. Every time I try to log in it redirects me to a site that doesn't exist. I wrote this on 7/24 and I'm updating this on 7/29. To use the Gmail integration, I've had to remove the extension every day, reinstall it, and ignore the prompts to upgrade. Even when I do that, the next day I log in and the sidebar has automatically upgraded itself to the unusable version and I have to start over again. Would give 0 stars if I could. So glad we pay a ton of money to Salesforce for products that don't work and absolutely no support.

Theresa O'Brien2025年7月24日

★★★★★1

Re many others below: This new update has made the Salesforce extension unusable in the Arc browser. CMD+E does not open the side bar and even clicking on the extension itself does nothing. The only workaround (which my colleague shared with me) is uninstalling and reinstalling the extension, and selecting not to use the new side panel, but I have to do this multiple times per day. This extension functioning in Arc is a vital part of my daily workflow, so I really hope you’ll consider restoring compatibility as it was an awesome tool prior to the update!

Florian Terhart2025年7月24日

★★★★★1

Since the extension is suggesting to switch from the direct integration in Gmail or Google Calendar, it is not working anymore. There is always a redirection to a non-existing Salesforce-Page.

Charlotte CHARLES2025年7月23日

★★★★★2

Globally a very good tool, when it doesn't clash with Google security updates... Edit (26.01.30) My users keep complaining of error messages, having to reconnect, unability to log emails with attached documents... This instability makes it all really frustrating. We end up with a lot of communications not logged in Salesforce because it's time consuming! And don't ask us to activate auto-log with Einstein, most emails will just pollute the activity thread. Please fix this add-on! :'( Edit (25.07.25): with the help of Salesforce Support team, I was able to reenable the addon for my users when they were encountering "URL No Longer Exists" popup. It requires a big cleaning of the browser, but in the end it works. The upgrade would have been better if seamless, but at least we still can use this powerful tool! Edit (25.10.16): hopefully the community is here, my users also have this issue of error message "Failed to get item details from provider". I revoked the Third Party link in their user details, and they could reconnect everything afterward, but it's not stable, they keep seeing this message every now and then, forced to F5 the browser. Hope something will be done soon, cause otherwise it's very useful!

Michael Parrish2025年7月23日

★★★★★4

This updated version is a significant improvement over the previous iteration from a few weeks ago. We had constant issues that now seem to be resolved. Thank you for that, SF. It still occasionally has issues logging emails to SF, but they are very manageable and there are no errors.

Simon Urbanek2025年7月23日

★★★★★1

Uninstalled the old sidebar widget as requested. When trying to log in through this feature then, I get a 404. So bad. This extension is not working at all.