Zendesk Helper
Automatically refreshes the ZenDesk Ticket Counts for the different views
Real time Zendesk Ticket Notifications
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Sound notifications on Zendesk tickets from views of your choice
This extension will notify you of new tickets you receive on the view of your choice, in real-time, with a sound alert. Clicking on the ticket in the extension opens the Zendesk ticket in the already open Zendesk tab or a new chrome tab. You can get alerts on new tickets and when a ticket has a new comment.
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Store average score: 4.4. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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This is an amazing extension for Zendesk users. It allows me to be notified from multiple views, which is very useful for managing different types of tickets. I can customize the sound and the popup alerts to suit my preferences. I don’t have to waste time checking the Zendesk window constantly, I can just focus on my other tasks and wait for the notification. Notify-Me has improved my productivity, efficiency, and response times a lot. It is very simple to install and configure, and the support team is responsive, even if sometimes delayed, and always helpful. I highly recommend Notify-Me to anyone who uses Zendesk. It is worth every penny.
Notify-Me is a must-have extension. Permits you to multi-task and raise your productivity all the while keeping an 'ear' on incoming Zendesk tickets.
I love this extension! Used and loved daily!
The team over at Notify Me is incredible. I reached out to them asking if they could add a specific sound notification my team and i were interested in having. They not only responded quickly, but they were more than happy to add it to the extension. My team uses Notify Me every single day for work and we don't know what we would do without this amazing extension. Thanks guy!
A complete game-changer! For years we've been frustrated with Zendesk's lack of notifications when a new ticket arrives. We discovered Notify-Me and it's completely changed the way that we do things. Response times were really important to us before, but we've managed to improve them while multi-tasking thanks to Notify-Me. It's really easy to install and it just works. Thanks!
Super easy to setup and a true game changer in helping you multitask. I use this for my ticket queue while I'm working on other projects and it's just the tap on the shoulder I need to keep my response times down!
Thank you for implementing the requested feature! That shows a great team that is willing to upgrade and listen to their users! This is best extension hands down.
We used outlook notifications and they were not very good. The notify me helps because it does a loud noise and it’s focusing only on Zendesk. The outlook doesn't
Helps not to miss important tickets. We have a chat connected to Zendesk and when a chat pops up we receive a notification via Notify Me.
On slow days my team will multitask and spend the time between tickets doing other things. Without Notify-Me, they’d have to manually bring up their Zendesk window every few minutes to check if a new ticket had come in. Now they can just listen for the alert and carry on with their other side tasks more productively.