Email Tracker, Email Tracking w/ AI - Mailtag

Kyle Weimer2019年4月25日

★★★★★1

The externsion recently stopped working correctly. I mean, it wouldn't even show up in my Gmail account. I've written the company repeatedly for OVER 2 WEEKS and NO REPLY.... They say 24 hour customer service. They also give you no option to CANCEL YOUR SUBSCRIPTION without contacting you. Basically, they hold you hostage and keep charging your credit card... Terrible Company. Stay Away.

Lauren Krepp2019年4月14日

★★★★★1

I loved this app until recently that it just stopped working, no response on the email channels or social media channels - Don't purchase.

Cameron Bailey2019年4月9日

★★★★★1

I paid for this and was happy to use it for a time, it does work well, the problem is trying to cancel the account as other reviewers have mentioned. I moved away to a similar extension that was cheaper and supported by the email software I use, Shift App. Since then I have been charged for at least 2 months I wasnt using it and after I had requested to cancel the account. I know they have seen my emails as the extension MailTrack tells me that but they refuse to cancel the account. I have had to cancel my credit card to stop them from taking payments and I get an email every few days telling me they have tried to make a payment again. Everytime I respond asking them to cancel the account....Nothing. Stick to the free plan and dont get caught in a payment loop, also look for cheaper options out there.

Kim Borg2019年4月9日

★★★★★1

BUYER BEWARE: I took out a trial (October 2018) and and then committed to a YEARLY Plan as initially I thought it was a great system and it delivered everything that it claimed and I was happy with that. That was until it stopped working 2 MONTHS ago (Feb 2019) and after numerous requests for assistance by email to their support section, I have never had an answer or reply and my tolerance has been tested. It's now (April 2019) and still nobody has got back to me. I think the Support Section is DODGY to say the least. I've disabled it, re-instated it, sent request after request politely asking for assistance and nothing. Well I don't like doing this in a public forum but that's what reviews are about. I THINK THE TECHNICAL SUPPORT ON THIS PRODUCT DOES NOT EXIST AS YOU WOULD EXPECT. Hated it is not the operative rating for the system when it worked but it surely is for the follow up support when it was needed the most. Ignore me know more .. FIX IT or send my money back.

Robb Glietz2019年4月6日

★★★★★1

I have been using the full version since 2017 and have loved it, the times I did need tech support they were very prompt and helpful. Now since March of 2019 it stopped working and I have emailed support 4 times and sent two emails to the help email and have not received any response. It seems since they closed the funding round they have fallen off the face of the earth.

Robert D'Angelo2019年3月30日

★★★★★1

The app was working great for me for about a month. I had absolutely no complaints at all. All of a sudden, everything disappeared from my inbox. I have uninstalled and reinstalled several times but nothing has helped. This has been going on for close to 2 weeks and after roughly 5-6 emailed to customer service, I have not heard back from anyone. I paid for the year and its disappointing that I have to leave a review in order to try and get a response from customer service.

Alfonso Capilla2019年3月29日

★★★★★1

Funcionaba bien hasta hace unos días, escribes al soporte y no te responde nadie. Una estafa, no la instaléis.

Joe Gill2019年3月18日

★★★★★5

Earlier this year, I had a very negative review of this product. However, the product has been purchased by another person. The new owner has the product fully functional, again. The product is now working as advertised. Tech and product support is great. The product does what it is supposed to do, and I am very happy with it!

Viranchi S2019年2月13日

★★★★★1

Recently I was mistakenly charged for a Yearly membership before even confirming the same with me nor displaying the final amount to me. I must add here that the Yearly membership if many fold higher than the previous membership I was on. I was directly charged from my credit card without any confirmation. I have written multiple times to their support email but not got any reply. Their website claims to have a 24 hour refund guarantee but did not hear back from them since the past 10 days or so. Beware of their false claims and misleading workflow of their billing page!!

Mark E.2019年1月2日

★★★★★1

Although it works as advertised, even with a paid plan they try to shove more down your throat. Example: two days ago they started a campaign to get users to "invest" in their company by purchasing "pre-IPO stock." Their "crowdfunded equity offering." How did they approach users? Naturally by taking over our inboxes with an obtrusive POPUP that you can't get rid of without disabling the extension. Try to close it to get to your inbox, and it just pops right back up. Not only that, you can't even put it in the background because it grays out the entire mail interface. Even clicking the "Learn More" link, which takes you to their "give us your money" webpage, doesn't close the popup. Unbelievable. Who knows how these guys treat your data. So, on that basis alone, I have to give this extension a one-star review. I had another issue with this extension previously too. I had the free trial on two different Google mail accounts, and when the trial expired, I bought the full version for one account and cancelled the other. Guess what? I couldn't remove it from my other Gmail account unless I removed the extension from my browser, which of course disabled the paid version too. So as long as I was using the paid version in one account, the other Gmail account was unusable because the "buy the paid version" popup took over the inbox. They called it a "bug" and eventually manually removed it. But that's not good enough, guys. This extension is not ready for prime time. The latest issue iced the cake. Can't get at my Gmail unless I completely disable the extension.