Cooling signalFree or hybridMedium-risk permissions
Hiver in Gmail: AI-powered customer service platform icon

Hiver in Gmail: AI-powered customer service platform

Hiver in Gmail unifies communication channels, apps, and data into one intuitive platform for effortless customer support.

Users60KCurrent public install base
Rating4.6Store average score
Reviews307Public review volume
Manifest versionV3Extension platform version
7-day growth-10KNet users gained this week
7-day growth rate-14.3%Relative weekly velocity
Preview

Hiver in Gmail: AI-powered customer service platform Media preview

7 assets
Trend

User growth trend

Review user movement across collected snapshots.

User Growth Over Time

59K62K65K68K71K2026年7月15日2026年7月17日2026年7月21日Latest: 60K
Rating trend

7-day rating trend

View collected rating snapshots from the latest 7-day window to assess rating stability.

7-day rating change

Start
4.61
Latest
4.62
7-day rating change
+0.01
4.614.614.624.624.622026年7月15日2026年7月17日2026年7月21日Latest: 4.62
2026年7月15日2026年7月21日
Growth overview

Daily, weekly, and monthly growth

Compare 1-day, 7-day, and 30-day net growth and growth rate.

1-day growthNo data
----
7-day growthDeclining
-10K-14.3%
30-day growthNo data
----
Technical snapshot

Version, languages, and crawl freshness

Review publication date, version, supported languages, and crawl timestamps.

Version7.5.0
ManifestV3
Size13.68MiB
Languages1English
Published
Store updated
Last crawled
English
Overview

Product summary

Review the store description, core capabilities, and common use cases.

Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.

--------------------------------------------------------------------------------------------------------------------------------------------

Hiver brings powerful features to your inbox:

✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver.

✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.

✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions.

Reviews

Recent review snapshot

Inspect the latest comments and rating distribution.

Store average score4.6Chrome Web Store aggregate rating, including ratings without synced review text
Synced text average4.7Average computed only from synced review bodies below
Reviews with text270Synced review bodies
Total ratings / reviews307Chrome Web Store public rating/review count

Store average score: 4.6. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.

5
225
4
33
3
4
2
1
1
7
Prasil Das2024年8月13日
5

This is the tool i was looking!

Version 7.1.28Language en
0 helpful · 1 not helpful
Scarlett Brooks2024年7月22日
4

My favorite Hiver feature is the ability to create side notes so I don't have to go through a whole email thread.

Version 7.1.9Language en
Jennifer Antonow2024年7月19日
4

Hiver is a pretty remarkable tool. It is really easy to get up and running and the gmail integration is key. The templates have saved our team so much time - no more copying and pasting the same info into a thousand different emails!

Version 7.1.9Language en
0 helpful · 1 not helpful
mjunaidesire2024年7月17日
5

A very good extension helpful in professional use. Amazing customer service and this product is awesome

Version 7.1.9Language en
luca parisi2024年7月17日
5

Applicazione funzionale anche se alcune volte smista male le etichette di gruppo.

Version 7.1.9Language it
May Neri2024年7月17日
5

Hiver is a seamless and efficient solution for managing team emails within Gmail. It simplifies collaboration by turning emails into actionable tasks, and its shared inbox feature ensures no communication falls through the cracks. The user-friendly interface and real-time collaboration tools enhance productivity and streamline workflow. Overall, Hiver is an excellent choice for teams looking to improve their email management and boost operational efficiency

Version 7.1.9Language en
William Muscat2024年7月16日
5

Easy to use and a great way to share the workload with the team.

Version 7.1.9Language en
Abbey Bathgate2024年7月16日
5

Hiver has changed the way we work! By far my favourite extension for email. Helps to keep everyone organised and on the same page!

Version 7.1.9Language en
Denny Porter2024年7月16日
4

Helps us navigate multiple people answering multiple emails without multiplying the work.

Version 7.1.9Language en
Ella Gross2024年7月16日
5

Our team has really enjoyed Hiver. We couldn't work without it!

Version 7.1.9Language en