Hiver in Gmail unifies communication channels, apps, and data into one intuitive platform for effortless customer support.
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Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.
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Hiver brings powerful features to your inbox:
✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver.
✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.
✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions.
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Store average score: 4.6. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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Save 1 hour daily: AI Assistants sort your emails, draft replies & shared inboxes let your team take over conversations for you.
All-in-one Sales, Service, Help Desk & Task Manager for Gmail teams. Visual boards right in Gmail to share, assign and track emails.
Turn Gmail into a collaboration tool for teams to manage shared inbox, Help Desk, CRM, Task Management and more from Gmail.
From a Gmail inbox to a full-featured CRM. Access 100% of CRM functionality from Gmail inbox.
Email and label sharing plus real-time team collaboration and chat without ever leaving Gmail™
Add notes to email threads in Gmail.
I wasn't a big fan at first but now I love it! It allows me to see who has what emails assigned as well as tag others to view when needed. Definitely a must when you have a larger team
A great tool to help keep the whole team on track! Extremely helpful for organization and being able to share a library of email templates across multiple accounts is awesome!
I utilize Hiver in a light way and know that it can do a lot more that I currently use it for. For me, which is monitoring an alternate email from one location, it does exactly what I need it to do and is perfect for my needs.
Good collaborative inbox tool with solid customer support.
sometimes its not working but overall good
Excellent
Hiver has helped my team organize all of our projects in a way that we weren't able to before. Being a small construction company, with employees not always in the office together can have it's challenges, however Hiver allows us to organize incoming emails, loop in team members, and have backend conversations seamlessly.
Hiver is a create tool to manage emails, follow up with clients, and provide great customer service by staying on daily tasks, and keep our team organized.
Really great tool for a team to manage their emails without worrying about losing track of a message. Makes it really easy to loop the rest of the team in and stay organized. Highly recommend
Our company has been using Hiver for over two years now. Our business uses it to help keep our customer care and internal communication organized. There are a lot of features Hiver offers that we love including the "notes" section for each email, email templates, tags, assigning capabilities, and the website chat feature for starters. Their customer service has always been super responsive and helpful, so even if I hit a snag (which is rare) they'll get me the answers right away. There are times where Hiver can be a bit glitchy, but doesn't usually affect us using it. I mainly love that I don't have to use a separate software to help organize my emails and customer care since everything's handled right in Gmail!