Hiver in Gmail unifies communication channels, apps, and data into one intuitive platform for effortless customer support.
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Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.
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Hiver brings powerful features to your inbox:
✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver.
✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.
✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions.
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Store average score: 4.6. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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One of those products that you wonder how you lived without. There are so many features that are great but generally speaking being able to assign and share emails in an easy intuitive way makes us much more productive. The team that onboarded us was incredibly patient and thorough. I highly recommend you try this amazing tool.
Hiver Account Manager to let me know with 8 days notice that my pre-paid subscription was moving up to a $60 per user plan and they were going to charge me for the difference. It's because they changed and limited their plans to 5 shared mailboxes where before there was no limit. I now have short notice to limit shared mailboxes to 5 or pay thousands extra for the "Elite" plan that has so many features we don't need. Poor business practice.
Small business, worked great. Then I got a notice that my per user rate was going to triple in the next 24 hours. Unfortunately it was something we came to depend on but can't support such awful business practices.
Hiver is indispensable for helping our company share and manage our project emails. We only have a small team, but some people are part time and sometimes we work from home (and we all worked remotely during the Covid shutdown). It's so nice to be able to label an email for a project and automatically share it with everyone instead of creating messy conversations where you forward things to other people, then reply, and get subject lines that start with FW: Fw: Re: RE: fw: etc. from all the back and forth. We don't use the templates much, but it's nice to be able to tag someone and assign an email as a task and add notes about the email. We haven't had any issues using Hiver with our G-suite email, and we've been using it for about 5 years now (starting back when it was called GrexIt!)
We're HIVER users since 2012 (called Grexit at that times !!). Since then is has become an indispensable tool for project collaboration. A lot of improvements have been added along this time but easy and quick Email Sharing among users is still the most useful for us. Before Hiver it was a real nightmare to manage email distribution among staff involved in each project since each person could be involved at the same time in 5 or more projects, so email forwarding was the usual practice, which meant waste of time, delays and somehow disorders. Since we began using it all theese problems are automatically solved which implies higher efficiency. Technical support is excellent and if any problem happens (really unccommon) it is solved whitin hours. For us HIVER is a MUST and we DEFINITELY RECOMMEND it to any GSuite user facing the same problems.
We use this extension and it has simplified our work loads. We have cut way down on the same thing being duplicated. Very easy to use and seamless with Gmail
Excellent plugin that helps our team manage shared inboxes with ease and efficiency. Been using it for nearly 3 years and don't know what we would do without it, it is really simple to use and makes our team's lives much easier. Highly recommend.
Hiver has been awesome! Customer for many years. The new Mobile Apps is greatly improved. Analytics have improved. If you have Group Emails and are using Gmail, Hiver is what you need! Strongly recommend Hiver.
This service has added incredible efficiencies to our team. We love the platform and wouldn't know how to work without it now. Well worth it!
I love it. Helped us manage our shared inboxes better. However, I noticed that it has made my Gmail very slow and and sometimes my Gmail tab crashes - maybe you can investigate this and resolve it. Also, maybe you can have the extension on Mozilla Firefox as well. Otherwise, I love it,keep up the great work!