Hiver in Gmail unifies communication channels, apps, and data into one intuitive platform for effortless customer support.
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Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.
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Hiver brings powerful features to your inbox:
✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver.
✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.
✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions.
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Store average score: 4.6. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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Our small IT Support company have been using this extension for 6 months and have found it invaluable in tracking activities through the company, being able to quickly search through tagged emails and using it as a ticket support system. Would highly recommend!
We trialled a few shared support mailboxes before Hiver but they all had compromises or were a bit flakey. Whilst Hiver is more expensive than the others, it does everything we want and more besides. We're very happy with it and would recommend to other support teams.
We have been using hiver for two years and our life has changed since then, a great tool to improve your productivity with a great support service
I've been using Hiver with my gmail account (where several of my business emails converge) for over a year. MY primary use is to share invoices and payment confirmation emails that come to me with our bookkeeper. Hiver lets me add notes and instructions for the book keeper, and she can ask me questions, too. It has saved me a ton of time and increased clarity for these tasks and I would not want to do without this functionality any more.
We discovered Hiver as a simple way to manage Gmail customer support issues. We use both shared mailboxes and shared labels. It does exactly what we want it to do and it is simple. We tested Freshdesk and few other customer service portals, but our customer support team was adamant that the simplicity and integration with GSuite made things much easier. We've been using for 2 years and very, very happy with our choice.
We've been using Hiver for almost two years now and I look back and wonder how did we ever survive without it? From my team's perspective, it helps everyone stay in tune with all of our active orders. From a management perspective, it helps me stay in touch with the communication between my team and our clients. Hiver is great and to say it was a game changer is an understatement!
We've been using Hiver for several months now to triage customer service related emails and we've really enjoyed its functionality! Great extension!
This is the Gmail shared inbox tool we have been waiting for. Our team never misses a beat because of this. The simplicity and power of Hiver is fantastic. 5/5
We use Hiver for our startup. It's been great being able to assign cases to different team members. Another pro is that we can all view each others emails when a team member is away or on leave, no more leaving temp passwords for another coworker. We like the new redesign. Some hiccups at times, sometimes linked to when gmail was having issues. But nothing big.
This is a wonderful product! We've been using it for a couple of years and it is instrumental to our business. By sharing emails across our team, we have increased efficiency and improved quality of life. Highly recommended!