Hiver in Gmail unifies communication channels, apps, and data into one intuitive platform for effortless customer support.
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Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.
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Hiver brings powerful features to your inbox:
✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver.
✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.
✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions.
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Store average score: 4.6. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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Brilliant extension. Hiver is a key aspect of our business and communications workflow allowing the right team member to be in touch with our clients for the right reasons. Personally, it saves me hours a week being able to simply assign emails to both our back office and our Studio Team, Customer Service is great. Replies are fast and pertinent to our enquiry.
I wanted to have a Gmail based help desk instead of having yet another inbox, and so far Hiver has delivered like a champ. It's very simple, does the job, and does it well. Would definitely recommend.
Hiver is absolutely amazing and I don't know how we worked without it for as long as we did! It has simplified and organized everything so much and has since become an essential tool that continues to helps connect us and ease our workflow on a daily basis.
I've found it very helpful for managing shared inboxes effectively. Some minor issues here and there, but overall a very useful extension.
Hiver is AMAZING. Been using it for a year and can't imagine not having it. Pricy, and worth every penny.
Hiver is awesome! It will allow your team to have more visibility and greater efficiency.
Hiver has been a great extension for our team and providing prompt customer service. It is an intuitive program and they are constantly providing updates. Whenever we have a question, they are prompt to respond and help us work out the best solution!
Our company has had a wonderful experience with Hiver. It helps us distribute work evenly and stay organized, there are rarely issues and when there are they are identified and resolved quickly without us having to contact support. We greatly appreciate the ease of use and functionality.
This extension allows us to share emails and assign them to each other. We can also leave notes for each other on each email so that anyone can see notes regarding an email. It is so easy to use and works so well. We're very impressed. We have been using this extension for quite a while now and on the couple of occasions that we have had to ask for support they have been exceptional, helping us out very quickly and getting everything running smoothly. I couldn't recommend this company any higher than I already do.
We use Hiver for managing, assigning and keeping track of email conversations. It works great! As a small company it is vital for us to ensure all emails are responded to on time and Hiver allows us to do so with an easy to use interface which interfaces seamlessly into GMail. The ability to add tags to emails and categorize them into Open, Pending and Closed has really helped our workflow. We considered a few other alternatives, however Hiver came out top on price and quality! We would highly recommend!