Hiver in Gmail unifies communication channels, apps, and data into one intuitive platform for effortless customer support.
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Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.
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Hiver brings powerful features to your inbox:
✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver.
✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.
✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions.
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Store average score: 4.6. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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Save 1 hour daily: AI Assistants sort your emails, draft replies & shared inboxes let your team take over conversations for you.
All-in-one Sales, Service, Help Desk & Task Manager for Gmail teams. Visual boards right in Gmail to share, assign and track emails.
Turn Gmail into a collaboration tool for teams to manage shared inbox, Help Desk, CRM, Task Management and more from Gmail.
From a Gmail inbox to a full-featured CRM. Access 100% of CRM functionality from Gmail inbox.
Email and label sharing plus real-time team collaboration and chat without ever leaving Gmail™
Add notes to email threads in Gmail.
Poor training and no documentation on anything about this. It caused us a huge mess with our customer service team. Emails got messed up and orders lost. They refused to give us even a partial refund. NO NOT PAY THEM FOR A YEAR. If it does not work out they will keep your money. Every time I had to contact support I had to explain myself 3-4 times before they had any idea what I was asking. VERY upset with this company and the way they treat their customers. The software has cost us thousands for dollars in screwups and down time.
Our company has been using Hiver for several months. It has been a well received addition to our business and the product has improved our efficiency and increased productivity. I highly recommend this tool for your shared email needs.
Hiver is a efficient tool allowing staff of 3 to share a workflow email with exceptional tracking of activity. Pricing is small business friendly and the customer support is strong. Hiver strives to increase efficiency on their product which benefits all. Thank You Hiver.
Great product! customer support is spot on. I have three locations and multiple sales staff working from home and Hiver works perfect.
This is an absolutely sensational product and has had a significant impact upon my company and my personal inbox. Being able to comment, assign and follow up on the emails we receive, being able to have different actions taken on each email by assigning and reassigning emails has increased our customer experience. Great product. Really great. I ditched Streak CRM for it. It is a better fit for me.
I am very pleased how this integration has help us save time filtering through 23000+ emails a month and providing rapid follow up on all urgent matters. Very Very useful tool to have in an organization that needs to share and collaborate email communications.
This extension has proven to be very useful, and the access to chat support directly through the G Suite integration has been extremely reliable. I look forward to learning more about how Hiver can improve our productivity. Thank you!
Hiver fully replaced our Ticketing System. Yes, it's that simple!
Why am I paying for such a buggy extension? There is so much work that needs to be done on this, I can't tell you how many times it's stopped working. Uninstalling today.
Thought this would be a great addition to my startup, just doesn't work as well as I'd wished.