Hiver in Gmail unifies communication channels, apps, and data into one intuitive platform for effortless customer support.
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Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.
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Hiver brings powerful features to your inbox:
✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver.
✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.
✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions.
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Store average score: 4.6. The bars below are calculated from synced review text only, so they may be empty for extensions that have public ratings but no synced comments yet.
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Email and label sharing plus real-time team collaboration and chat without ever leaving Gmail™
Add notes to email threads in Gmail.
Hiver is a perfect solution for our small, 2-man IT department. It tracks exactly what we need and is easy to use. The only (very small) problem I noticed is that it does not automatically load on my gmail page when I have gmail set as one of my "On Startup" tabs in Google Chrome. It loads perfectly every other time and clicking a bookmark is a small price to pay for such a good tool.
Hiver has been a fantastic tool for our team. It makes managing shared inboxes effortless, assigning emails is a breeze, and collaboration has never been smoother.
Hiver is amazing. It keeps my tasks organized and easy to use.
Its very helful and make my inbox more organize and effecient. Been using it for morethan 2yrs now.
Hiver is great, it manages our incoming work load so well and aids our collaboration
Love the intergration with Gmail - slick and easy to use.
It's a very helpful tool! Definitely increased efficiency, and organization. Significant in streamlining the overall process.
Hiver is a fantastic tool for team email collaboration. It makes managing shared inboxes like support@ or info@ incredibly easy right from Gmail. Assigning emails, tracking status, and adding internal notes without forwards or CCs has really streamlined our communication. It’s simple, effective, and keeps everything organized.
Hiver techs are always available when we need them and the platform works seamlessly with our email accounts. Highly recommend them for any business.
Hiver makes sharing inboxes between teams a lot easier. I like that I can assign an email to someone and it removes it from my box. I also like that you can write notes and tag people in the comments.